“Doing the Right Things” and “Doing Things Right”
Alan Inglis wrote a great post about Enterprise Architecture. He put up a very good diagram linking Management to Delivery with Architecture bridging them. What I found interesting is that Alan used...
View ArticleEA and ITIL V2 processes – supporting practices
This post is in response to a question from Nick Malik about my thinking of how EA and ITIL relate to each other. In my post on the EA Model I use to help communicate with our community, I added IT...
View ArticleStruggling for an ROI … follow-up
Mike Kavis posted another great piece on why we should use Enterprise Architecture. As always, Mike has some real gems in his post. Here are a some: “It sounds to me like people have a technical...
View ArticleWhat are your EA Services?
Todd Biske asked this on Twitter “What are your EA services? In other words, what are the major functions your EA term performs and/or markets to the rest of the enterprise?” He followed up with the...
View ArticleAdaptive Leadership in EA
Andy Blumenthal wrote a great post “Adaptive Leaders Rule the Day“. In his post, Andy reviewed a Harvard Business Review July 2009 article “Leadership in a (Permanent) Crisis” and commented on the...
View ArticleConsistency in Technology Solution Delivery
In my conversation with Gene Leganza, Forrester VP Research last week ( @gleganza), we spoke about how to address delivering technology in a consistent manner. It inspired me to write this post about...
View ArticleReturning North for More HE Collaboration
I am back at the University of Alaska Fairbanks this week to collaborate on IT Service Management with a focus on: service definition service delivery service catalogue. I will also be a presenter at...
View ArticleEvolving IT Change Management into an Enterprise Service
In 2004, we began down the road of adopting the IT Infrastructure Library framework. We began implementing our ITIL processes with Incident Management and Service Desk. We quickly followed with...
View ArticleHelping Your Helpdesk
Over the past couple of weeks, our American University of Sharjah IT teams have been working on creating a simple Service Coverage Matrix. We found that we had a knowledge gap with the distributed IT...
View ArticleIntroducing IT Service Management Using a Core Service Catalogue
Last week we started a journey to introduce IT Service Management to our AUS IT and Academic Computing teams. We have kicked off a project to build a Core Services Catalogue I am looking forward to...
View ArticleWhat are Your Services?
We discussed Who is Your Customer? in my previous post, now it is time to start to think about what services we deliver to our community. After running an exercise on identifying our customers and...
View ArticleOur First IT Core Service Catalogue
I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post...
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